You can request A refund:
1,within 7 calendar days of delivery if the product has an obvious manufacturing defect before operation.
A refund will not be provided where:
1,The product was found damaged but didn't refuse to collect and return to courier on the spot;
2,The refund was requested beyond 7 calendars days of delivery;
3,product sent back for refund does not include all the original accessories,attachements and packing,any item is not in new or like-new condition,i.e with cracks,dents or scratches;
4,Any crash or burnt damage caused by non-manufacturing factors,damages caused by unauthorized modification,dis-assembly not in accordance with official instructions or manuals,
5,product labels,serial numbers,waterproof marks,false proof marks etc. show signs of tampering or alteration.
6,Damage was caused on the product by irresistible factors out of human control ,including fire,flood,heavy winds and lightning strike.
7,corresponding product has not been send back to SWELLPRO within 7 calendar days after refund confirmation from SWELLPRO.
8,The date of activation exceeds 30 days after the date of delivery.
You can request to replace a product you purchased from us:
a,Within 7 calendar days of delivery if the product has no manufacturing defect, does include all the original accessories,attachments&packaging,anyitemisnotinneworlike-new condition,i.e.with cracks,dents or scratches and is still in new or like-new condition for second sale.
b. Within 15 calendar days of delivery if the product has obvious manufacturing defect without usage;
c. Within 15 calendar days of delivery if the product cannot be started up normally according to instructions from Manual & Technical support, or quality issue caused by unartificial factors;
d. Quality issue occurs again after replacement under the unaritificial circumstance;
e. Within 15 calendar days of delivery if the product has sustained substantial damage in transit;
f. Products purchased does not match with the original description of the product in one or more significant respects.
A replacement will not be provided within 15 calendar days of the purchase where:
a. The replacement was requested beyond 15 calendars days of delivery;
b.Legalproof-of-purchase or receipts are not provided, or are reasonably believed to have been forged or tampered with;
c. Product was found damaged but didn’t refuse to collect and return to courier for replacement on the spot of delivery;
d. Product sent back for replacement does not include all original accessories, attachments and packaging, or contained items are damaged by user’s error.
e. Product is found no manufacturing defects after appropriate tests are conducted by SWELLPRO Technical Support.
f. Any product fault or damage has been caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation violates procedures in manual.
g. Product labels, serial numbers, waterproof marks, false proof marks etc. show signs of tampering or alteration.
h. Damage was caused on the product by irresistible factors out of human control, including fire, flood, heavy winds and lightning strike.
i. Corresponding product has not been sent back to SWELLPRO within 7 calendar days after replacement confirmation from SWELLPRO.
j. The date of activation exceeds 30 days after the date of delivery.